FAQ

1. Can I place an order without registering?

No, you need to register as a member to place an order. However, you can still browse products and explore our website before registering. Registration is free and there is no obligation to shop after you have registered.

2. How do I register for an account?

To register, click on the "Sign Up" button at the top of our homepage. Fill in your details, create a password, and submit the form.

3. What payment methods do you accept?

We accept various payment methods, including major credit and debit cards, Apple pay, Google Pay, and other secure online payment options.

4. How do I place an order?

To place an order, log in to your account, browse our product catalog, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

5. What is your delivery policy?

We aim to process and dispatch orders within 3 working days (Mon-Fri). Delivery times depend on the delivery option selected at checkout. Once dispatched, we are not responsible for delays caused by delivery companies.

6. What happens if an item I ordered is out of stock?

If an item is out of stock, we will contact you to offer a suitable substitution. If no substitution is available, we will inform you and provide options for further action.

7. What should I do if my order is delayed, lost, or damaged?

If your order is delayed, lost, or damaged, please contact our Customer Services team promptly. We will assist in resolving the issue as quickly as possible.

8. How can I contact Customer Services?

You can reach our Customer Services team via email at info@hmk-store.com, or through our website’s contact form. Our team is available Monday to Friday, 10 AM to 5 PM.